| Customer service is the holy grail of most service and product organisations. Yet there are three ba ... - Martin Haworth |
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| Are you using your competitors to better serve your clients? If not, this article will be an eye-ope ... - Jeanette S Cates, PhD |
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| The customer service at Walt Disney World in Florida had always been exemplary. Yet on this occasion ... - Martin Haworth |
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| Ever have a customer complaint that gets under your skin? Find out how to stay calm with customers w ... - Kim Haas |
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| How Do You Score with your Clients? Do they routinely give you repeat business, testimonials, and re ... - Elinor Stutz |
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| Colin Shaw urges you to ensure that your branding and marketing activities are aligned with your Cus ... - Colin Shaw |
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| While companies focus on external customer service little attention is being paid to the effect poor ... - Craig Harrison |
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| One of the most common mistakes that sales personnel make is to misunderstand the browsing customer. ... - Sharon Jacobsen |
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| "We found that there was a cause-and-effect relationship between the two; that it was impossible to ... - Jim Clemmer |
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| The best way to maintain a successful relationship is to stop treating your customers like customers ... - Nola Redd |
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| Abstract: People buy for their reasons, not yours. This article covers the key elements that prospec ... - Terence R. Traut |
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| Would you like to have customers that stay with you and don't buy from your competitors? Customers t ... - Alan Fairweather |
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| Satisfying customers is the name of the game in business, right? - Dr. Gary S. Goodman |
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| To stay competitive, businesses have to recognize what our customers and our employees need. If we d ... - Justin Tyme |
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| Dial one if you have your credit card handy and would like to speak to an intelligent person, in you ... - Derek Williams |
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| With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my ... - Anne M. Obarski |
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| The world is dividing into two and customer service providers need to know which camp they belong to ... - John Stanley |
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| Most sales people don't want to deal with unhappy customers because dealing with problems takes away ... - Stephanie Chandler |
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| In a time of instant messaging and increasingly automated self-service options, consumers are showin ... - Jane-Michele Clark |
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| President of Customersatisfaction.com, radio and TV commentator, and customer service and sales coac ... - Dr. Gary S. Goodman |
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| If you have ever been an upset customer there are likely those who you encountered to help solve you ... - Patricia Weber |
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| Ever notice how customer service varies from store to store? You walk into some stores, and before y ... - David Leonhardt |
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